Refund policy

RETURN AND REFUND POLICY

We accept return requests made within 14 days after delivery.

Return eligibility

To qualify for a return, the product must be unopened, unused, in its original sealed packaging, and accompanied by proof of purchase. For hygiene and product-safety reasons, opened, used, or altered frankincense products cannot be returned, except where required by applicable law.

To request a return, contact us at arhab00001@gmail.com before sending the product. If the return is approved, we will provide the return address and instructions. Products returned without prior approval may not be accepted.

Return shipping

The customer is responsible for return shipping and should use a tracked shipping service. If the product arrived damaged, defective, or incorrect, we will cover the reasonable return cost or offer another suitable resolution.

Damaged, defective, or incorrect orders

Please inspect your order upon delivery. Contact us within 48 hours if it arrives damaged, defective, or incorrect. Include your order number and clear photographs of the product and packaging so we can assess the issue.

Non-returnable items

We cannot accept returns for products that have been opened, used, altered, or returned without their original sealed packaging. Gift cards and personalised products are also non-returnable, except where applicable law requires otherwise.

Cancellations

Orders may be cancelled before they are shipped. Once an order has been shipped, it will be handled according to this return policy.

European Union customers

Customers receiving goods in the European Union have the statutory right to cancel an eligible online purchase within 14 days of delivery without giving a reason. Any lawful exceptions remain applicable. Nothing in this policy limits mandatory consumer rights.

Refunds

We will notify you after receiving and inspecting the returned product. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

Customs duties, import taxes, and return shipping charges are not refundable unless required by applicable law or the return results from our error.

If more than 15 business days have passed since your refund was approved, contact us at arhab00001@gmail.com.